About Us

Serving Arkansas, Texas, Oklahoma, and Missouri.  

About Rena Gilliam Insurance


Insurance shouldn’t feel confusing, transactional, or one-size-fits-all. We built Gilliam Insurance because we believe people deserve an agency that listens first, explains clearly, and actually cares about protecting what matters most.


Founded by Rena Gilliam, our agency was created with a simple goal: to help individuals and families make confident insurance decisions without pressure, jargon, or guesswork. With over 26 years of experience, Rena saw firsthand how often customers were sold policies instead of being advised — and she knew there was a better way to do business.


Today, Gilliam Insurance is the largest Allstate agency in the state, serving thousands of customers with a team of experienced, licensed professionals who are committed to long-term relationships — not quick transactions. We take the time to understand your life, your risks, and your goals so we can build coverage that actually fits.


What sets us apart is our team-based, consultative approach. You’re never working with just one person — you’re backed by a full agency that collaborates, communicates, and holds itself accountable. Our team is trained to educate, not overwhelm, and to recommend coverage based on real needs, not quotas.


Working with Gilliam Insurance feels different. You’ll experience:


  • Clear, honest conversations — no pressure or surprises
  • Proactive reviews as your life changes
  • A team that is accessible, responsive, and genuinely invested
  • A culture built on trust, service, and doing the right thing


As our agency has grown, our purpose has remained the same: to protect our customers so they can focus on living their lives with confidence. Whether you’re buying your first home, growing your family, or building a legacy, we’re here to guide you every step of the way.


At Gilliam Insurance, you’re not just a policy number — you’re a relationship we value.

“Always there to help with whatever needs or concerns I have.”

-Brenda M.

Blue and white insurance office lobby with seating, welcome sign, and glass-walled rooms.
Modern kitchen with blue walls, black cabinets, white countertop, and a dining area.
Hallway with abstract art, dark door frames, and exit sign. Light wood-look flooring.
Exterior view of Rene Gilliam at Fine Dental, modern building with a sign and a white truck.

Meet our team

Click on a team member's picture to read more about them.

Rena Gilliam

Rena Gilliam

CEO

Kevin Thompson

Kevin Thompson

Director of Operations

Mandy Beaty

Mandy Beaty

Director of Customer Experience

Holly Martinez

Holly Martinez

CEO Assistant

Jordan Lowe

Jordan Lowe

Senior Sales Coach

Emily Barnes

Emily Barnes

Junior Sales Coach 

Kat Deuster

Kat Deuster

Senior Coverage Advisor

Stephen Greenway

Stephen Greenway

Senior Coverage Advisor

Shelbie Koncaba

Shelbie Koncaba

Senior Coverage Advisor

TJ Melton

TJ Melton

Senior Coverage Advisor

Caeley Minard

Caeley Minard 

Senior Coverage Advisor

Holly Nall

Holly Nall

Senior Coverage Advisor

Triston Auld

Triston Auld

Senior Sales Agent

Jessica Cissell

Jessica Cissell

Senior Sales Agent

Melissa Figueroa

Melissa Figueroa

Senior Sales Agent

Anthony Inocencio

Anthony Inocencio

Senior Sales Agent

Alexandra Schlautman

Alexandra Schlautman

Senior Sales Agent

Tori Parsons

Tori Parsons

Senior Sales Agent

Lori Ross

Lori Ross

Senior Sales Agent

Melanie Briseño

Melanie Briseño

Junior Sales Agent

Jill Brito

Jill Brito

Junior Sales Agent

Nicole Brown

Nicole Brown

Junior Sales Agent

Sarah Holbrooks

Sarah Holbrooks

Junior Sales Agent

Kayla Rutherford

Kayla Rutherford

Junior Sales Agent

Rebekah Scott

Rebekah Scott

Junior Sales Agent

Alexis Turnage

Alexis Turnage

Junior Sales Agent

Tammy Brooks

Tammy Brooks

Customer Care

Kait Lambert

Kait Lambert

Customer Care

Mia Sanchez

Mia Sanchez

Customer Care

Lee Nickols

Lee Nickols

Claims Advocate

Crystal Neal

Crystal Neal

Onboarding Admin

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Awards

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For representing the gold standard in professional excellence, knowledge, and ethical conduct.

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National Summit

2025

Top 5% of Insurance Agencies Nationwide

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Top 16% of Insurance Agencies Nationwide